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Valued Member
Posts: 95
Registered: ‎10-04-2013

Access to fault code history from CWIS

It would be nice to have the ability to pull fault history from CWIS while logged in as admin, rather than having to get in front of the user interface. We have 43 Xerox machines company wide spread across 6 buildings, and up to 10-15 miles apart. While 50% of our machines have Remote User Interface, other machines have no received upgrade or unable to support the feature. Thank you.
Community Manager
Posts: 2,509
Registered: ‎07-21-2010

Re: Access to fault code history from CWIS

[ Edited ]

Hi js983e,

Thank you for using the support forum.  I am not sure which machine you are using but make sure you have the latest firmware so you have all the latest features. I will escalate your suggestion. 

Thanks,
CherylO-Xerox
Community Manager

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Valued Member
Posts: 95
Registered: ‎10-04-2013

Re: Access to fault code history from CWIS

The machines we use are primarily the colorqube 9300 series. We also have a few 8700's and 8900's and a lone 7835. Even with the most recent software updates you cannot pull fault code history from CWIS.

 

I appreciate your response.

 

Thank you,