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Member
Posts: 29
Registered: ‎06-01-2016

3655i unable to scan to email

Scan to email doesnt work,verified info is identical.

Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: 3655i unable to scan to email

Either post the entire setup, preferably with config sheets, or have a tech Altboot the device.

 

I know for a fact you have more info than the word "identical", there are a lot of details in setting up the printer to get to the outside world, then there is getting the smtp server right including port and encryption and authentication, add to that Firmware levels because things change (SHA-2 is the big one this year)

 

Your post has 0 relevant data to your setup, if you are 100% certain you did it right, tech can altboot and it will work when you set it up again.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.