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New Member
Posts: 3
Registered: ‎03-24-2017

Auto Detect Problem - Xerox 7120 Scan to PC

Hi Community,

 

When We scan to pc A4 document, printer detects it as a A3 Landscape. It detect every document as a A3 Landscape and scan it to PC A3 Landscape. We must select document size manually every time. Auto Detect works well before We dont need to select manually. 

 

Any idea?

 

Thanks

Analyst Nation Moderator
Posts: 4,203
Registered: ‎11-25-2013

Re: Auto Detect Problem - Xerox 7120 Scan to PC

If it fails to autodetect on scan it should also do so on copy right?

 

Because if it is scan only, it would be some sort of corruption, and fix one would be to set the default to A4, do a scan, reboot, set the default as Auto detect, do a scan and reboot, then test to see if resolved.

 

But if it happens on copy and scan (And this is vastly more likely), then it is probably a hardware fault, and to diagnose that, you are going to need a service manual and tools and enough of an electrical background to be able to test the components within for the failure. And that is way beyond my ability to assist with.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.