10-12-2017 11:44 AM
I need to set up my C405 to scan to email, but I can't seem to get the SMTP info set up properly. Is there anything (or anyone) who ca help me with what goes in the various setup fields (with examples). I assume the information required is similar to setting up SMTP inOutlook or on a phone, but I am having no luck getting it to work and the manual is really not helpful.
Solved! Go to Solution.
10-12-2017 12:41 PM
What SMTP server/service are you using?
10-12-2017 02:14 PM
Wow, Media Temple has one of the worst websites I have ever seen for getting info out of, it appears they simply won't give you the SMTP server info with out giving them an email address to use, which implies they have different servers for different accounts.
IMAP isn't supported by the printer, and POP isn't used or needed (Unless of course you want spam to be printed face-up to the top tray) so just ignore anything referencing them.
So onto the printer side. Open the webpage to configure the device (Enhanced web Service, shortened from here on as EWS)
EWS > Connectivity > SMTP
Which will show you this (normally I would pre-fill this with your settings, but since I don't know your settings because of your SMTP server not showing them on its website, I'm using GMAIL as my example.
1. Device Email and SMTP AUTH user name have to match
2. The 2 password boxes are pretty self-evident.
3. Validation Type absolutley needs to be set to On Device
4. SMTP server address is whatever Media Temple says to use from the link above, the port number too, and the Connection Security (maybe called Encryption) too.
Of course the SMTP server name can be the IP address or the hostname of the server, but to use the hostname, you have to make sure DNS is correct on the printer EWS > Connectivity > Ethernet > DNS > Edit
And if HTTPS is enabled on the printer, or SSL/TLS/STARTTLS is being used for Encryption, then the time must be correct to within 3 minutes EWS > System > Date& Time
And with that I am done what I can do, I just don't have access to the relevant information for your mail provider. If you set it up correctly and get odd faults (017-714 for instance, try updating the firmware, the launch firmware has issues with SHA-2), you can get the latest firmware right here
10-12-2017 04:20 PM
Wow, There is SO MUCH stuff NOT in the documentation for this printer!
I must be getting closer.
I Have initiated a scan to eail and it did not error out instantly, however, it is just sitting and spinning, telling me it is sending been a couple of minutes now.
wait... 016-513 timed out
Would it help if you had my email address?
10-12-2017 04:27 PM
Authentication fails with SMTP-AUTH (After server is connected).
SMTP server reception error. (SMTPERR_CONNECT_RESP_FAILED).
Timeout occurs. Server load may be too heavy and network load may be too high. Retry the
In both cases I suggest the firmware be updated, it should resolve it nicely
10-12-2017 04:41 PM
Between what you sent me and a little touch to Media Temple, it's now working!
How awesoome it would be to have all the stuff you just told me in the documentation for the printer (screenshots and everything). I would never have figured it out on my own and my local dealer has no clue how to do the email setups.
Thanks again, now I just need to figure the rest of this thing out.
10-12-2017 05:02 PM
To be fair, it is ridiculously easy for me,because I do it for a living (I work 2nd level support for Xerox USA for higher end color devices)
And because I can weasel out information like "who is your SMTP provider" and the documentation people can't
While it isn't likely that smtp.office365.com will change, it can, and then the document is wrong, and they need to make revisions etc etc.
Xerox doesn't even pay me to be on the forum, I just do it because I *like* troubleshooting. And oddly, if they started to pay me and give me this as a full-time position (That would be awesome), it would likely end up that I would have to start worrying about those things, and do a worse job. (That would be bad)
So it is a good thing they don't pay me to be here, at least that is what I tell myself ;-)
And then I could not just post a random picture totally unrelated to the job at hand, because it doesn't look professional.
01-07-2018 03:08 PM
Here's how I sucessfully managed to send myself an email from the web interface
System --> Remote Service upload --> Settings --> Checked all checkboxes and added my email adress --> OK (Don't bother with the Test connection... it's not for mail)
From a known working printer I sucessfully received an email
I'm troubleshooting my other printers this way... no email = smtp not working...
...At least this way I don't have to ask a user to manually test a scan everytime I change a config
Hope this help