05-19-2017 03:05 PM
I think a client may have reset his 7775 copier and now there is no way to enable scanning from the machine. When I log in as an admin through Centerware, there is no Scan tab on the page and there are no services listed. I previously had the copier set up to scan to an SMB folder on a PC along with scan templates. What did I miss here, is the scan software gone or can it be reinstalled? Thanks in advance if you can help, but please don't reply with a "contact Xerox support".
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05-22-2017 01:03 PM
They need to find their activation SIM to reprogram the machine to have scan ability.
The optional SIMs include:
If an option is not present or the speed setting is incorrect perform the following steps:
05-22-2017 02:25 PM
Joe, thanks a lot for the reply. I'll take a look for the SIM card later this week and go through your steps if I can find it.
Is there a good reason why these settings would have been lost? The copier LCD panel seems to be reverting to the initial setup/confirmation screen, and jobs won't print until those options are confirmed.