Copying, Faxing, Scanning

[doxenberg]

Hello,

Actually, I have two issues - on our device, under "Workflow Scanning > Default Template" I have a template configured, but want to add another.  I click the "Add" button, and it takes me to the Default Template page where I choose my desired file destination from the drop-down, click "Apply" and it does not appear in the list of default templates!  What is going on?  I cannot seem to delete the existing default templaet either.

Secondly, for the new file repository location, I want to make this one send to an FTP site, but I need the resulting scan as a text file, not pdf.  I cannot seem to find where or how to make this happen.

Thanks

[Fabio]

hi there

have you browsed the knowledgbase? you can find all those guides to setup scanning there

[doxenberg]

Hi Fabio,

Thanks for taking the time to reply.

I consider myself to be fairly resourceful and have searched the available documentation.

As I stated in my post, when I attempt to add a new default template it is not working for me.

Also, I have not been able to locate any information on changing the scan output from pdf to text.

[doxenberg · Accepted solution]

I ended up calling Xerox support and managed to get the issue resolved.  I was just trying to configure the settings in the wrong place.  Also learned the device, in fact most current scanning devices, do not scan to text