11-15-2011 04:52 PM
I've a ColorQube 9303
System Software 061.180.101.04101
I can perfectly scan using SMB protocol to Windows XP Clients, Windows Vista Clients, but I always get an error (login failure) with Windows 7 Professional SP1.
User-id and password are for local account and not domain account. The credentials are correct becasue are the same of other Xp and Vista Clients.
The shared folder is on C:\ and not inside users folder.
The user account has fully rights on the shared folder.
There is no firewall
I've even disabled the UAC.
When I try to scan with a WorkCentre 7120 on the same Windows 7 I succeed with no problem; when I try to scan with ColorQube I get a Workflow scanning Report with
Status Details: Login failure. Check user password, and/or setups
What I tried without any success:
1) create a new local account as Administrator and setup the CQ with this new credential
2) in document path I've inserted a subfolder (instead of a dot ".") or leave it blank
3) turn off and on the CQ
4) modyfied encrypion level from 128 bit to 40bit for sharing folders
5) restarting windows 7
6) used domain users account instead of local ones (giving them "log on locally permission")
7) Call Xerox for assistance but the first forward my problem to second level (but I don't know when they'll call me)
Thank you in advance for any other suggestion
11-15-2011 05:29 PM
what have you entered for username?
is you have setup like : username = test
username = pc-name\test
also try upgrading to firmware : 061.180.221.25102, other models were fixes while scanning to windows 7 and ntml v2
dont know if its fixed in that release, but you can try
obtain the firmware by calling xerox
11-15-2011 05:31 PM
this is also something you can try :
SMB scan to file failing with login failure with server set NTLMv2
When LAN Manager Authentication Level is set to 'Send NTLMv2 response only/Refuse LM & NTLM' on a Windows server (security requirement), the scan fails.
If 'LAN Manager Authentication Level' security policy on the server is disabled, the machine can successfully scan to file.
put a check in the box for "send NTLMv2 response only: refuse LM&NTLM"
11-16-2011 04:18 PM
11-16-2011 04:23 PM
As reguard the Lan Manager Auth I've no server involved so I knew this setup about NTLMv2 would solve the problem but I haven't this chance.
I'll try nome-pc\test ide instead..it sounds good (it's the same policy for domain users but instead of domain the pc name)
I'll let you know
11-25-2011 09:39 AM
sorry for answering you so late but I've been sick!
I walk round the problem setting up a server 2008 to be the archive for scanning repository and creating models pointing to that server. Each model has a different path, one for each user, and the windows 7 client has link to their personal folder on the server.
I tried your tips about machinename\user but it didn't work
I still have my old firmware and I'll have to wait xerox publish the firmware you told me about on www.xerox.com..till then xerox says I have to keep the actual firmware..
11-26-2011 09:37 AM
hey, xerox wont publish that software, you can wait a long time before they publish a new general release...
i think for the 92xx series, there are already 8 versions between a new general release, so you can better cal xerox to obtain that release i was talking about :)
11-30-2011 06:12 AM
I have the same problem.
With the 061.180.221.25102 version I don't resolve it, but U can try.....I send to U a PM.
The 2nd lvl say to me: "new version that resolve the problem will be released in 16th december!!"
11-30-2011 10:06 AM
yes, xerox is updating all firmwares
92xx , 93xx and 77xx are still left, new range will be 29xxx
so we need to wait a little for that release