Support Community
Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3
Registered: ‎04-10-2018
Accepted Solution

Company moved to new building now email function wont work.

Greetings,

 

The company i work for recently relocated. Before we moved we took our domain controlers, file and printer servers and moved them offsite and set them up. They are VPN'd into the system so it was as if the servers never where removed.

 

Then when we moved we removed all of our switches and took them with us. At the new location we reconnected our switches to the already wired patch panels. Pointed the servers to the new ISP's equipment and brought our servers back online with our network with no other changes.

 

When we connected the first Xerox 7225. Within a few moments the file and printer server sees the printer then the printer on the laptops that were installed VIA group policy showed up. Everyone can print to the printer just fine. This means that the file and printer server is working fine and the printer is on our network. 

 

However, if you try to use the e-mail function you get an error that if cannot because the host name is not valid.

 

I browsed to the SMTP settings and the host name is here and there are no errors.

 

I researched a bit and found something about the ip settings so I checked and in the DNS section the requested host name is filled out and so is the requested domain name. They have not changed. But under the varified host name and verified domain name they both show they could not be verified.

 

I removed them and retyped them and saved the settings but it still not working. Any help or advise would be appreciated.

Analyst Nation Moderator
Posts: 5,898
Registered: ‎11-25-2013

Re: Company moved to new building now email function wont work.

add .local to the host name in the DNS settings

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎04-10-2018

Re: Company moved to new building now email function wont work.

Doing this made no change. I am still getting the same error.

Analyst Nation Moderator
Posts: 5,898
Registered: ‎11-25-2013

Re: Company moved to new building now email function wont work.

Make a clone of all but the email settings, Do an Erase Customer Data and then restore the clone.

Setup email from scratch.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
New Member
Posts: 3
Registered: ‎04-10-2018

Re: Company moved to new building now email function wont work.

This issue has been resolved.

 

I did not know that when we moved to this new building they added a new sonicwall device and cloned the settings from the old one. They missed the firewall rule that allows for SMTP connections on port 25. 

 

We added the rule for the firewall and the oprations of the printer is back to normal.