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Frequent Member
Posts: 25
Registered: ‎01-25-2012

Connectkey workflow scanning to DFS

Is there any progress in the issue of scanning to a DFS shared folder?

Workarround by means of scanning to a share on a DFS-member is more and more refused by customers.

Other brands did make scanning to dfs possible!

Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: Connectkey workflow scanning to DFS

That was fixed back in the 073.xxx.035.24100 firmware.

I would suggest obtaining the latest 073.xxx.066.08210 version though.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎02-21-2012

Re: Connectkey workflow scanning to DFS

I recently, July thru August 2016, experienced this SMB scan to dfs issue, at a large national client with multiple locations.  The issue was only at the clients HQ location, and didn't occur at remote locations located in plants. They were running a mix of WC7830-35-45-55's and 1 WC7970.  After much troubleshooting, it was determined that the issue was only at their HQ location which we later confirmed was utilizing Dfs.  We only pinned down the issue after crearing a Xerox Log on the issue, and multiple trace files that were sent to Xerox 2nd level, and ultimately to 3rd level support.

 

It also took a lot of attention and focus by the Xerox TSS (Technical Support Specialist) and other sales folks within the Channels group as this was a large multi unit install. Curiously enought the WC7530's at the customer had no issue scann to the same dfs file system????

 

The current firmware at the time AUG-11, sepecific to the WC7830 was SPAR (073.010.116.19700) and equivalent versions on the 7845-55 and WC7970's.  After analyizing our network traces, 3rd level support sent a Patch ((950888v1) that "specifically" addressed the SMB scan to Dfs issue only!

 

We recently 11-14-2016, added a new WC7830 with the current (Oct-14-2016) SPAR firmware 073.010.126.28110 and again was unable to SMB scan to dfs, thus confirming that the patch was not included in the most recent firmware release.  We had to rollback the wc7830, using Altboot, to 073.010.116.19700 AND reapply the 950888v1 patch to get SMB scan to dfs working.

 

 

PS were were unable to apply the 950888v1 patch to the current Oct-14 Firmware 073.010.126.28110

 

Our hope is that eventually this patch will be included in future firware updates, until then proceed with caution, and hope this info is useful

New Member
Posts: 1
Registered: 3 weeks ago

Re: Connectkey workflow scanning to DFS

[ Edited ]

I am trying to setup a WorkCentre 5845 to scan into a DFS Namespace share. Access to the folder is, I checked. Installed the latest Firmware 073.190.175.34540, Patch 905956v2.dlm. I need help!

Analyst Nation Moderator
Posts: 4,370
Registered: ‎11-25-2013

Re: Connectkey workflow scanning to DFS

You are tagging on to an old post and added nothing to troubleshoot.

Please state your setup, what the faults are, what you have tried and of course, install a current firmware, which as of today, ends with 09610.

 

Latest firmware is here, Upgrade tool is here, instructions attached

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.