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New Member
Posts: 1
Registered: ‎03-24-2017

DocuMate 152 not recognized by any computer.

I have a DocuMate 152 that is no longer recognized by the computer. 

 

Nothing changed on the computer, but I tried re-installing the drivers anyway, but it didn't make a difference. 

 

The status light is clear (not red or green, not lit up at all) and it is displaying an '8'. I looked up the error code and it said that the paper input tray is not connected properly.  Unattached and reatached the input tray, but no change.  Cleaned the scanner thourougly but, again, no change.

 

I've tried connecting it to different USB ports and to different computers and none of them recognize that anything is even connected. 

 

Is this scanner just dead? 

 

Thanks

Community Manager
Posts: 2,525
Registered: ‎07-21-2010

Re: DocuMate 152 not recognized by any computer.

Hi Tsuspi,

Thank you for using the Support Forum. Sounds like you have done almost everything.  One last thing to check is the power cord, plug it directly into an outlet, no power strip or surge protector just to eliminate those items as an issue.  If you get the same results with it plugged into a dedicated outlet you will need to contact support for further assistance.

 

Thanks,
CherylO-Xerox
Community Manager

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