Support Community
Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 1
Registered: ‎01-04-2018

Documate 515 Scan to E-Mail using the latest Onetouch software

I reciently updated to windows creaters addition 1709 and also updated Onetouch to 4.6.2917.9207 using Windows 10 Pro (Build 16299)

I am also using Outlook 2013.

Before the updates I would scan to E-Mail and it would open outlook and create a new E-Mail with the scanned attachment within it.

after the update it will scan correctly, the log shows as  Succeeded 1 file the transfer to the email client has completed successfully however outlook never opens and a new E-Mail with the scan is not created.

Thank you for any help you can provide.

Highlighted
Analyst Nation Moderator
Posts: 5,898
Registered: ‎11-25-2013

Re: Documate 515 Scan to E-Mail using the latest Onetouch software

Windows build 1709 does not play well with drivers, you will need to do a complete removal and reinstall from scratch, which is why the note is listed at the top of the page for every device on the Xerox Scanners pages

 

2.JPG

 

 

Xerox is a partner of XeroxScanners, they are not the same company, so this forum doesn't have a section that pertains to them, Xerox scanners support is their phone, email and knowledge base, all of which are listed here

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.