I reciently updated to windows creaters addition 1709 and also updated Onetouch to 4.6.2917.9207 using Windows 10 Pro (Build 16299)
I am also using Outlook 2013.
Before the updates I would scan to E-Mail and it would open outlook and create a new E-Mail with the scanned attachment within it.
after the update it will scan correctly, the log shows as Succeeded 1 file the transfer to the email client has completed successfully however outlook never opens and a new E-Mail with the scan is not created.
Windows build 1709 does not play well with drivers, you will need to do a complete removal and reinstall from scratch, which is why the note is listed at the top of the page for every device on the Xerox Scanners pages
Xerox is a partner of XeroxScanners, they are not the same company, so this forum doesn't have a section that pertains to them, Xerox scanners support is their phone, email and knowledge base, all of which are listed here
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!