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Frequent Member
Posts: 27
Registered: ‎11-07-2014

Erratic touch screen on Altalink 8055

[ Edited ]

We have an Altalink running the (current) latest version of software.

The button pushes on the touch screen are erratic, you can see the button going down and it makes the sound but it doesn't do anything.

Can the touch screen be calibrated?

 

New Member
Posts: 7
Registered: ‎12-07-2016

Re: Erratic touch screen on Altalink 8055

It's a capacitive touch screen and the issue maybe because of your power source. Try with the different power source.
Frequent Member
Posts: 27
Registered: ‎11-07-2014

Re: Erratic touch screen on Altalink 8055

We have 3 machines doing this in two different locations, so I wouldn't think the power source would be the issue.

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New Member
Posts: 8
Registered: ‎06-14-2016

Re: Erratic touch screen on Altalink 8055

Altalink doesn't have touchscreen calibration and you may need to contact Xerox Support Centre.