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New Member
joshsaa
Posts: 2
Registered: ‎10-08-2013

Error 033-503 when receiving a fax

I have a Workcentre 7125 that is receiving an incoming fax. The job says "

-FAX RECEIVEError(033-503)Fax---10/08/2013 01:08 PM
 
-FAX RECEIVEAborted(033-503)Fax---10/08/2013 01:08 PM

" and then nothing prints.

This happens with every incoming fax. Other fax machines in the building are fine. I get a dial tone when using the fax from this machine. Can someone tell me what error code 033-503 is? Thanks

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Xerox Employee
RuiC-Xerox
Posts: 287
Registered: ‎01-19-2011

Re: Error 033-503 when receiving a fax

Hi,

are you using FoIP or analogue fax?

If analogue fax, please make sure the number is not forwarding.

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New Member
joshsaa
Posts: 2
Registered: ‎10-08-2013

Re: Error 033-503 when receiving a fax

the voice system here is VoIP. We have specific outside numbers setup for the fax machines and the fax machines are connected to analog lines which go into analog converter boxes in the server room which are connected to the network.

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