Showing results for 
Search instead for 
Do you mean 
Reply
Frequent Member
Posts: 75
Registered: ‎01-17-2012
Accepted Solution

Fax - LINE and EXT

Hello,

 

i'm sorry for the banal question but can you explain me the difference between the LINE and the EXT input? In which one I have to put the cable to receive faxes?

 

Thank you

 

Karina

Highlighted
Xerox Analyst
Posts: 234
Registered: ‎06-08-2012

Re: Fax - LINE and EXT

Hi,

You should use the LINE. The EXT you can connect a phone. Doing that you can use your device has a fax and a phone.

Regards

Rui

 

 

 

 

 

If my answer was helpful, I'm glad about Kudos!

Be sure to give out Kudos and select "Accept as Solution"
Frequent Member
Posts: 75
Registered: ‎01-17-2012

Re: Fax - LINE and EXT

Thank you!

Regards
Karina
New Member
Posts: 4
Registered: ‎11-02-2017

Re: Fax - LINE and EXT

Hello,

 

I have a WorkCenter 3215.

If I plug in the phone line to the LINE port on the back of the fax machine I get "Check Fax Line" when I try to fax and/or when I press the Manual Dial button (Keypad/phone/.com icon).

If I plug in the phone line to the EXT port on the back of the fax machine I do not get the "Check Fax Line" message; however I cannot send nor receive faxes.

Does faxing work using the EXT port?

This is the first time I have tried using this machine as a fax machine.

It seems that the LINE port is broke.

Should I hear a dial tone when I press the Manual Dial button (Keypad/phone/.com icon) when using the EXT port?

Thanks!

Community Manager
Posts: 2,548
Registered: ‎07-21-2010

Re: Fax - LINE and EXT

Hi TDFW,

Thank you for using the Support Forum. Please make sure you have followed the steps at this link to setup the fax there is more to it than just plugging in the fax line.  If these steps do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 4
Registered: ‎11-02-2017

Re: Fax - LINE and EXT

Hi, I did contact support and then wrote this post asking these specific questions:

Does faxing work using the EXT port?

 

Should I hear a dial tone when I press the Manual Dial button (Keypad/phone/.com icon) when using the EXT port?

Thanks

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Fax - LINE and EXT

Does faxing work using the EXT port?

It certainly shouldn't since it is for an extension line that bridges to the Line port, since it would seem nothing is plugged into LINE it is bridged to nothing

 

Should I hear a dial tone when I press the Manual Dial button (Keypad/phone/.com icon) when using the EXT port?

If you have a handset in EXT and the printer is properly able to fax you should have a dial tone, that is the point, it helps to share a single phone line

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎11-02-2017

Re: Fax - LINE and EXT

Thank you Joe!

 

Does this WC 3215 fax work using a VOIP line such as Vonage?

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Fax - LINE and EXT

FOIP isn't at all reliable, and not really supported.

 

If you must use it, try reading through this.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎11-02-2017

Re: Fax - LINE and EXT

Thanks so much for the solution! (I did not find "Accept Solution".)

 

The article was great at explaining why FOIP may not be possible.

 

And many thanks for the quick reply!