Support Community
Showing results for 
Search instead for 
Do you mean 
Posts: 11
Registered: ‎05-05-2016

I can not receive fax nma 7220 but I can receive fax in a 3615

[ Edited ]

Good afternoon,

I have a client that can not receive a file on a 7220 with the latest firmware but 3325 or 3615 can receive.

Does it have a different protocol


thank you

Analyst Nation Moderator
Posts: 6,014
Registered: ‎11-25-2013

Re: nao consigo receber fax nma 7220 mas consigo receber numa 3615

This forum is English only. Please use Google translate to post in English


Fax doesn't have protocols, Turn on the line monitor and see what happens when the fax comes in.

Machine Status > Tools > Service Settings > Fax Service > Fax Volume

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!