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New Member
Posts: 1
Registered: ‎02-02-2018

Issue with 5445 Xerox Scanner reset counters after cleaning

Hello,

 

I'm having issue with resetting counters on my Xerox 5445 scanner, I'm using Toshiba W10 home Laptop i5 8G Ram system with all updates installed with most recent Xerox drivers and scanner interface installed and uninstalled/ reinstalled and I could not connect Xerox user utility and could not recet counter ( see attached picture ), light is always blinking red on scanner itself, I can scan and generate  PDFs with no issues but I don't this is normal.

 

As you can see counters above 5000  but all of them grayed out and I can not click on them, same thing happens even when I uninstall Xerox User utility ( i tried ver 3.1 and latest 3.2 ) / obviously I did multiple restarts of my system and tried different USB ports on my laptop to solve it but no luck ( an I'm not using any USB hubs)

 

Any solution to that issue?

 

Thanks Mike

 

IMG_2254.JPG

Moderator
Posts: 288
Registered: ‎07-19-2010

Re: Issue with 5445 Xerox Scanner reset counters after cleaning

Hi mikeboston.

Thank you for using the Xerox Support Forum.  The best avenue would be to contact support at:

1-800-648-0410 or

visit Scanners website

 

 

Thanks,
SandyP-Xerox
Moderator