10-25-2011 05:27 PM
I've spent the whole day trying to figure out how to get our Xerox WorkCentre 4150 to go "online". The printer has a static IP address and we can wirelessly print to it on our local network just fine, but I can't get Network Scanning enabled and I also can't seem to get the machine to go online. It just says "Machine Offline" all the time and I can only connect the Printer Settings Utility to it using a direct USB connection.
Any help would be greatly appreciate as I feel I've exhausted my options!
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10-25-2011 08:38 PM
I've also worked through some different workflows involving CentreWare and IIS and you name it; all the installation and set-up guides but nothing is pointing me toward why my machine is stuck Offline. I'm sure it's something extremely obvious I'm missing, hidden in plain sight.
Any help would be greatly appreciated.
10-25-2011 11:56 PM
some machines have an offline/online button if you goto : tools , network setttings, tcp settings/advanced : online/offline
if that isnt the case, then here is a tip i found :
The Machine UI displays a message "Machine Is Offline"
Loss of communication between NIC Card and Main PWB
Checking Optional Services in Tools shows that all or most Network associated functions are grayed out and unavailable. Also the Config report will show some features may be Installed/Disabled, when they were previously functioning.
Try Performing a Memory Clear.
Memory Clear is found in Diagnostic Routines and Other Routines.
Try reseating the NIC PWB PL 1.10 Item# 13. If message persists replace the NIC PWB.
This message can also be caused by the Communication beteen the Main PWB, the HDD PWB and the HDD. Remove the HDD PWB and HDD and attempt to print a small one page print using the crossover cable and printing from the web page. If the job completes replace the HDD PWB or the HDD
10-26-2011 04:18 PM - edited 10-26-2011 04:19 PM
Thank you so much for your assistance. I was able to access the E-Mail and Network Scanning optional features after entering diagnostic mode and clearing the machine's memory.
I have yet to configure a successful network scanning directory but I'm very confident that this is a local networking issue and not a Xerox WorkCentre issue.
On the other hand, I did manage to configure the E-Mail scanning option successfully, which actually may be a better solution for our company right now than the network scanning, so thank you again for your help! This is a great relief.
For posterity, I'll also post the following information.
WorkCentre 4150 Diagnostic Access is as follows:
Hold down the ‘#’ key and then press the’ Access’ key… the Diagnostic Login Window will show up. Enter the password (the default is ‘1934’) and touch ‘enter’ (note that if you put in the wrong password 3 times, the machine will lock-up for 3 minutes before you can try again).