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New Member
Posts: 2
Registered: ‎01-02-2018

Missing emails in Network Address book on WorkCentre7855

on a few printers, there are some missing emails when doing a Network Address Book Search.  is it possible to manually update the Address book?

af

Analyst Nation Moderator
Posts: 5,470
Registered: ‎11-25-2013

Re: Missing emails in Network Address book on WorkCentre7855

The Address book has its own section in CWIS, and that is where you add users.

 

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Joe.
New Member
Posts: 2
Registered: ‎01-02-2018

Re: Missing emails in Network Address book on WorkCentre7855

it gets addresses from the Exchange server.  how can I force an update?

Highlighted
Analyst Nation Moderator
Posts: 5,470
Registered: ‎11-25-2013

Re: Missing emails in Network Address book on WorkCentre7855

Reboot the printer or login as a different user?

If it can't find the new users in an LDAP environment but can find the people from before, I would assume the new users are not within the same Search directory Root.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.