08-03-2017 12:11 PM
Then do a wireshark trace and find out what is actually happening. I can only go by the fault code you provided, and yes, Office365 can easily block inside a domain and does.
08-04-2017 07:48 AM
I have put the address in the "allowed" section within Office 365. I have also run a mail trace and I can't see any of the emails coming into Office 365 since we updated the firmware.
Although since changing that we are now getting the error code 016-781.
Thank you for your help.
08-04-2017 12:38 PM
You had to have changed something on the printer to get 016-781, or someone else did, because that means absolutely no data to the server, meaning the printer never found a connection of any kind to smtp.office365.com, which would not happen due to encryption or protocols, it could only be that the server is put in wrong, or the gateway/subnet/DNS is wrong on the printer.
08-07-2017 01:49 PM
with a new System there was again the failure, that no mail was send with the office365 smtp server.
But i found the problem:
Check under System/Security -> SSL/TLS Settings, that for "Device Certificate - Client" is the Machine certifikate selected.
On our new system this was not specified, after selecting the certificate of the system, the mail send works with office365 !
10-18-2017 10:49 AM
Recent experience with a B7035: Kept getting 016-781 server connection error
using smtp.office365.com port 587. It would send once, then seemed to get blocked for 30 minutes.
I was at the point where I was ready to do a Wireshark trace....then a 2nd Level analyst saw that the device was set up (under connectivity) as "Dual Stack"...changed it to ipV4, and turned off ipV6...
This fixed the problem...