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New Member
Posts: 4
Registered: ‎08-02-2017

Re: Office 365 with Versalink

Hello, 

 

But this was working before the firmware upgrade. Also we are sending from an account within their own doman so surely it wouldn't see this as SPAM. 

 

Cheers

 

Tom

Analyst Nation Moderator
Posts: 5,037
Registered: ‎11-25-2013

Re: Office 365 with Versalink

Then do a wireshark trace and find out what is actually happening. I can only go by the fault code you provided, and yes, Office365 can easily block inside a domain and does.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎08-02-2017

Re: Office 365 with Versalink

Hello Joe, 

 

I have put the address in the "allowed" section within Office 365. I have also run a mail trace and I can't see any of the emails coming into Office 365 since we updated the firmware. 

 

Although since changing that we are now getting the error code 016-781.

 

Thank you for your help.

Analyst Nation Moderator
Posts: 5,037
Registered: ‎11-25-2013

Re: Office 365 with Versalink

You had to have changed something on the printer to get 016-781, or someone else did, because that means absolutely no data to the server, meaning the printer never found a connection of any kind to smtp.office365.com, which would not happen due to encryption or protocols, it could only be that the server is put in wrong, or the gateway/subnet/DNS is wrong on the printer.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎01-08-2015

Re: Office 365 with Versalink

Hi,

 

with a new System there was again the failure, that no mail was send with the office365 smtp server.

But i found the problem:

 

Check under System/Security -> SSL/TLS Settings, that for "Device Certificate - Client" is the Machine certifikate selected.

On our new system this was not specified, after selecting the certificate of the system, the mail send works with office365 !

 

SSL-Certificate.JPG

Kind Regards

 

Andreas

New Member
Posts: 4
Registered: ‎08-02-2017

Re: Office 365 with Versalink

In our case we had to turn off IPV6 and change the DNS to office365.com

New Member
Posts: 1
Registered: yesterday

Re: Office 365 with Versalink

Recent experience with a B7035: Kept getting 016-781 server connection error

using smtp.office365.com port 587.  It would send once, then seemed to get blocked for 30 minutes.

I was at the point where I was ready to do a Wireshark trace....then a 2nd Level analyst saw that the device was set up (under connectivity) as "Dual Stack"...changed it to ipV4, and turned off ipV6...

This fixed the problem...