05-05-2011 09:33 PM
After spending the last 2 days and about 5 hours with a Phaser 3635, I have to throw my hands up in the air and ask for help.
Some tidbits of info before I get into the problem. The unit was acquired from a local company that specializes in these machines. It did not come with a CD or DVD for installation. We have it connected to the network via ethernet and Windows 7 Professional is on all of our computers. Windows update installed a print driver successfully and we can print without issue.
Phaser Network Settings:
Subnet Mask: 255.255.255.0
DNS 1: 192.168.1.1
DNS 2: 192.168.1.1
The error: Every time we try to scan from the machine to the repository we get an error message that reads "Failed, file name is invalid".
I have setup the template and created our default repository for Network Scans. I have tried both by IP and Host name to create the repository. We even opened the default port (139) in both the Windows firewall and the router. No fix. We also tried changing it to http protocol instead of SMB - no fix either.
The machine I am attempting to connecti to runs Windows 7 Pro - I created a shared folder on the C drive and set both security and sharing to full read write using the advanced options. I can reach the share from other computers on the network successfully.
The share name is: \\Customer-Desktop\NetworkScans
The host name is: Customer-Desktop
I set the username and pw for an admin on the computer who has full read write access to the share.
No matter what I use (IP or share name / host name) - the scan fails.
I have changed the naming convention numerous times to inclue auto naming, overwriting, and static naming. None have worked.
The rep we purchased it from joined me today and was not successful at getting it to work either. (The Samsung version of this device has a twain driver for Windows 7 that supports network installs - however it is blocked from use in the Xerox version of this machine.)
If anyone can provide any insight as to what this error means / entails, I'd greatly appreciate it.
(We found a registry edit by googling the issue - but when I went to edit our registry - it was already set to the required settings. Something to do with NTFS security.)
(I downloaded the system admin pdf from Xerox and followed the steps verbatim numerous times. But still get this particular error. So I assume it is something with the network share?)
Thanks in advance. I appreciate any assistance.
05-06-2011 03:15 PM - edited 05-06-2011 03:17 PM
(Hint - This forum does not play well with IE9. Switching to IE8 or IE7 mode in IE9 fixes the issue).
Thanks Fabio - I'll try that when I head back out there.
05-10-2011 10:31 AM
That worked perfect. Thank you Fabio. I've updated the admin guide (my clients copy) to notate these details/ Created 8 templates and all is working well.
12-17-2014 09:23 PM
Hi Fabio, i am also have the same exact problem, and i did all that you said but to no effect. The only differance is, this is a whole new domain setup. Ive did every thing and every time i do a test scan to any of the templete the confirmation report shows all Destination Status .........................Failed.
this is the set up i have:
Friendly Name: XeroxScans
Host Name (NetBIOS): HL-DC01.CorporateMain.Local :139
Document Path: HL-DC01\XeroxScans
Login Name: XeroxScans
I also create and user account "XeroxScans" with full permission access to the folder.
06-25-2017 01:13 AM - edited 06-25-2017 01:14 AM
I appear to be having some difficulty as well, however my "Scan to File confirmation report" shows failed next to Destination 1 under the Job Status. Mac OS 10.11.6. I've attached a screenshot of the issue and would be happy to provide more if needed. This used to work just fine. Permissions are for read & write since I'm the admin and it's my personal computer.
DNS Server: 192.168.1.254
Ststem version: 20.103.05.000
What have I overlooked?
Thanks in advance!
06-25-2017 01:45 AM - edited 06-25-2017 01:47 AM
Have you changed your username or password on the MAC? In the web interface for the Phaser try re-entering them just in case on the scan to location. Also in the web interface for the Phaser - make sure your host name and network share name are correct.