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New Member
Posts: 2
Registered: ‎11-08-2017
Accepted Solution

Phaser 7800 toner not recognized

My Phaser 7800 is not recognizing United States toner cartridges. It is listing numbers on the screen for a toner cartridge it will accept and it is the cartridge number that is not North America according to the map on the inside cover of the printer.

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Phaser 7800 toner not recognized

Then you will need to either call Xerox and pay them to convert it, or buy your toners online and shipped from the area the printer came from.

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Joe.
New Member
Posts: 2
Registered: ‎11-08-2017

Re: Phaser 7800 toner not recognized

This is the first time replacing the cartridges that came with the printer. Do they set them up to not accept the correct cartridges?

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Phaser 7800 toner not recognized

If it is specifying it needs DMO or European market toner , the machine is from there so it uses products from that region.

 

You need to replace the part with the one it specifies.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.