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Member
Posts: 40
Registered: ‎10-27-2011
Accepted Solution

Possible bug in workflow scanning in 7855 - empty template list

[ Edited ]

Hello,

I probably found a bug in workflow scanning feature, I recreated the issue and I have got some screenshot taken from remote control panel.

 

Scanario: Xerox accounting must be enabled. User enters his code and then, while he is logged in, he access to workflow scan page and select a template.

Issue: It does not matter if he scan or not,when timeout occurs, after logout, the workflow scanning template list will be empty. Only 1 template is available (default), accessing to its details you see that it contains the previously selected template informations.

 

In order to re-create the issue:

1) You have home page

1_home.jpg

 

2) Click on print button, that requires Xerox Accounting, and login

2_login.jpg

 

3) Click on workflow scanning, you will see all available templates.

3_scan tempaltes.jpg

 

4) You select a template (ie. the first one)4_template selection.jpg

 

5) Let's check the last datetime in which the template list has been updated: 4:36PM

5_last refresh of template update.jpg

 

6) Now, you can scan or not. Let's wait that timeout occurs.

6_timeout.jpg

 

7) Now we return to workflow scanning... all templates disappeared. This screen also does not have browse button.

7_default.jpg

 

8) Let's check the details of default template, we see that it contains the previously selected template data.

8_default details.jpg

 

9) Finally let's check the the last datetime in which the template list has been updated: it should be 4:36PM becase we didn't refresh the template list, but it is now 4:38PM. So, at logout, the template list has been updated, but it is empty.

 

The only way to get the complete list of templates is to manually update, or a simple reboot.

 

Please note: my firmware verison is 073.040.075.34540. Note also that I set default template to be not visible. 

 

Regards

Fabio

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

Assuming this is the issue I think it is, it will be fixed simply by updating the firmware to the latest from this link.

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Joe.
Member
Posts: 40
Registered: ‎10-27-2011

Re: Possible bug in workflow scanning in 7855 - empty template list

Thank you!

Is this firmare for 7855i too? I have the "i" model.

 

Thank you
Fabio

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

There is literally no difference in the i model. It is just marketing to show it came with an 073 release firmware.

NFC was added to the devices, but it was an add-on to the non- i devices in the 072 firmwares, it just was not really sold.

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Joe.
Member
Posts: 40
Registered: ‎10-27-2011

Re: Possible bug in workflow scanning in 7855 - empty template list

It seems that now it is working as expected. Let's wait to see if also the automatic update of models that occurs at midnight will not damage the list of models.

I noticed that now firmware upgrade is possible only using jar file with java platform. Why there is also the manual upgrade through web interface?
Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

There are links for the firmware as well as the java tool, I just don't supply them unless specifically asked.

 

But, you can simply open the Jar file with Winzip/WinRAR/7zip etc and pull out the firmware file if you want it. The Jar file is a container that has at minimum one firmware level, but usually a few patches and 2 firmware levels so it can upgrade from an 072, release to an 072, to an 073 without breaking anything.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Agency Analyst
Posts: 27
Registered: ‎01-01-2014

Re: Possible bug in workflow scanning in 7855 - empty template list

[ Edited ]

Joe - can that same firmware be used for the 7835 & 7845?  There was a difference with the firmwares for slower vs faster models in the not so distant past.

 

Pete Moran

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

7830/7835 has a different version

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Joe.
New Member
Posts: 3
Registered: ‎04-01-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

Howdy

 

We just switch to a 7970i and 5955i on firmware 5.34540 and the scan templates just disppear but we don't use xerox accounting though.

 

Haven't really found a pattern to reproduce it.

 

Any try a firmware upgrade for those units to see if it would fix it?  I see there's a 6.15410 for it too.

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Possible bug in workflow scanning in 7855 - empty template list

Upgrade them both, if the issue still occurs create a new forum post. We don't want to clutter up  solved post

7970

 

59XX

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.