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Member
jude
Posts: 10
Registered: ‎03-06-2012

SMTP authentication failure

Hi,

I have Xerox Colorqube 9303 software-(061.180.221.31500) and it fails to scan to email using smtp authentication,but the Xerox WC7665,WC7228 and WC7120 works fine with the same ip range and the same email server setup.

Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: SMTP authentication failure

whats the exact error code?

Member
jude
Posts: 10
Registered: ‎03-06-2012

Re: SMTP authentication failure

[ Edited ]

There is no error code is gives message Login failed check user name & password or setup error.

Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: SMTP authentication failure

there must be something wrong configured then? :smileysad:

XPERT Analyst User
JonathanG11890-GIS
Posts: 21
Registered: ‎05-19-2011

Re: SMTP authentication failure

You probably have everything configured correctly. That's the way it is some Xerox are consistent and some aren't. What smtp provider is being used? If we aren't using exchange it's possible it's the port.
Xerox Employee
RuiC-Xerox
Posts: 287
Registered: ‎01-19-2011

Re: SMTP authentication failure

Hi Jude,

It might be that you have all configured correctly, just like other devices but for this one might be some setting it does not like it. Therefore I believe more details are required. Some general questions just to show us the picture you are in to.

 

Do you have the hability to disable authentication and try scanning with the exact same settings?

Are all LDAP searches working correctly? (this might not affect smtp auth directly)

What smtp server are you using?

 

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Member
jude
Posts: 10
Registered: ‎03-06-2012

Re: SMTP authentication failure

Thanks guys,

 

We had to change the machine to Wc7556 as the customer was very frustrated and its working fine.