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New Member
Posts: 2
Registered: ‎01-09-2018
Accepted Solution

Scan To Email - SMTP Error - Correct Configuration

Hello,

 

My company has many Xerox WC's (different models) all set up to scan to email. Our 7775 won't work - citing inability to connect to the SMTP server. All of them have the exact same configuration, what could be causing this?

 

Thanks,

 

Vic

Analyst Nation Moderator
Posts: 5,895
Registered: ‎11-25-2013

Re: Scan To Email - SMTP Error - Correct Configuration

1. Time/date/DNS/ or Gateway settings on the 7775 is wrong

2. 7775 has a Fiery attached which would make the setup entirely different than the others.

3. 7775 has a firmware not compatible with the mail server (this would be the case if it has not ever worked to the server, not if it just stopped working "for no reason today"), The latest firmware is 061.090.227.19300 and should fix most issues with cmpatibility

 

The actual fault code would be more helpful than "won't work"

 

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Joe.
New Member
Posts: 2
Registered: ‎01-09-2018

Re: Scan To Email - SMTP Error - Correct Configuration

Thank you!

 

The time was off by 6 minutes.