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New Member
Posts: 4
Registered: ‎03-29-2016

Scan error on wireless instead of wired network

Good day,

 

My company is using DocuCentre-V C2263,DocuCentre-V 3065, DocuCentre-II 3005 for print and scan. It has a problem when users scan documents by using wireless instead of using wired network (wired network is ok). Wireless and wired network have different vlan ( Wireles IP Add : 10.126.152.x and wired network : 10.126.10.x) Vlans could access earch other. I alreay configured Domain Name to My domain company  and DNS Server but  it doesnt worked. How do I ping to vlans to check on DocuCentre-V C2263 ? I try to connect to it by using ssh but it shows "The remote system refused the connection".

 

Plz help me to fix this problem,

 

Thank you.

Analyst Nation Moderator
Posts: 4,772
Registered: ‎11-25-2013

Re: Scan error on wireless instead of wired network

If they (the VLANs) are bridged the issue is either the Gateway or the Subnet mask.

 

Replace the printer with a Laptop using the same settings the printer has (Shut-off the printer) and see if you can hit the share, troubleshoot from there.

 

The subnet on the printer should be 255.255.0.0 to be able to reach the 10.126.152.x addresses.

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Joe.