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New Member
Posts: 1
Registered: ‎03-17-2017

Scan to computer USB not working Workcentre 6025

Hello everyone,


I recently bought a Workcentre 6025 but somehow scanning to my computer isn't working. Everytime i try I get a timeout error (017-988). The printer is connected via USB and i'm using Windows 10. I also have Express Scan Manager installed.

Can anyone help me with this problem?


Community Manager
Posts: 2,629
Registered: ‎07-21-2010

Re: Scan to computer USB not working Workcentre 6025

Hi Angelo 1971,

Thank you for using the Support Forum. Please make sure you have followed all the instructions in the solutions for scanning using USB.  If these instructions do not help please consider contacting your support centre for further assistance.

Community Manager

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