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New Member
Posts: 2
Registered: ‎10-19-2017

Scann error cannot transfer file to computer.

Model: FujiXerox DocuPrint C3290 FS

 

Problem:

I cannot scan successfully with my fuji xerox printer/scanner device. Other people in the office can scan except me.

 

Printer Display Error:

Network Scan Error
Connection Timeout

Press OK

 

Status Error prompt in printer console using web:
status error:
016-781: Error occurred when connecting to server during file transfer.

 

Looking status error on google say's more about credentials error.

 

I compare directory from a working then try to copy but changed some credentials on me.
Using SMB

 

Any can help. Much appreciated.

Thank you.

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Scann error cannot transfer file to computer.

016-781 is a connection error, not Authentication

 

My guess would be that your OS is different, or you are the only one to have disabled SMBv1 over the WannaCry thing

 

We don't have the FujiXerox devices in North America, so I can't see what the webpage shows or has available to setup scanning. So I will just list them

 

Server name or IP should be the IP of your PC

Port should be 445

Share Name is the folder name (case sensitive)

Nothing is in the Directory path at all

Login name will be how it is formatted in the share in brackets as shown here

win10SMB.GIF

Password is self evident.

 

Anything else will have to come down to Firewall and AV, which I can't help with remotely.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎10-19-2017

Re: Scann error cannot transfer file to computer.

[ Edited ]

Hi Joe,

Thank you for the reply.

OS Windows 10 x64 and workgroup. Not connected to a domain.

 

Where the same shared folder and security settings. I attach 2 screenshot from web browse. I use port 139.

 

Entry for Server Path with or without the entry still cannot scan.

 

 

 

 

 

 

Network Scann Error.jpgprinter00.jpgprinter01.JPG

 

 

 

 




Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Scann error cannot transfer file to computer.

Did you even read my post? If I state the following in my post (and I did):

 

Server name or IP should be the IP of your PC

Port should be 445

Share Name is the folder name (case sensitive)

Nothing is in the Directory path at all

Login name will be how it is formatted in the share in brackets as shown here (see pic I posted)

 

Why would you come back to show a screenshot showing that you chose to use

 

The hostname instead of the IP

Port 139

And then went ahead and put something in the path, not only that, but irrelevant data you already put in the Server address and the Share name fields

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 1
Registered: ‎11-22-2017

Re: Scann error cannot transfer file to computer.

[ Edited ]

Hello! I have another problem.

I have a Xerox WorkCentre 5330 and 7830 And we use smb scannig both. The shared folder is on Ms Windows 2008 and it works well, but now we want to use it on MS Windows 2012 Standard R2 the scanner can not place a file in the shared library., I don't know what's the problem, because the ports (139, 445) is open, a user has write and read permissions the similar named folder. The SMB 1, 2 3 service is installed az enabled. So what's wrong?

Valued Advisor
Posts: 1,660
Registered: ‎10-11-2010

Re: Scann error cannot transfer file to computer.