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Frequent Member
Posts: 21
Registered: ‎11-07-2014

Start cannot be accepted at this time please try again later

We have 5 7970's all coming up with the same error "Start cannot be accepted at this time please try again later"

If we restart the device it starts working again but the fault re-occurs.

 

Any suggestions?

 

We have tried these versions of software,

Spar - 072.200.145.05000
Spar  - 072.200.134.32804
General release – 072.200.024.14107

 

Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Start cannot be accepted at this time please try again later

Hi, Reproman!

 

It does sound like a firmware issue, do you get any fault code with that? if you check the fault history?

 

best regards

Kimzi


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Frequent Member
Posts: 21
Registered: ‎11-07-2014

Re: Start cannot be accepted at this time please try again later

 

 

From the fault log  319-410-08 Scan input failure

 

 

Highlighted
Valued Advisor
Posts: 1,217
Registered: ‎07-23-2012

Re: Start cannot be accepted at this time please try again later

Hi again!

 

I suggest contacting Xerox 2nd line support and asking for the latest SPAR release.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

Analyst Nation Moderator
Posts: 4,159
Registered: ‎11-25-2013

Re: Start cannot be accepted at this time please try again later

Sounds like a clone file was used on all 5. I would highly suggest having a tech do an:

"Altboot, no data backup, no clone to .05000 firmware" Then setup 1 printer manually and verify the issue is resolved.

After a few days assuming no issues, have the tech come back on site and do the same to the other 4, but in that 2nd case, he could then apply the Clone of the known good configuration to the other 4.

 

 The issue described has been seen on the Connectkey family quite often in the General Release firmware, but they have all been thus far resolved via the listed method of updating. The manually setup is a pain, but it is the only way to be sure, there is a real issue where you have 100% of machines running into the same issue on 3 different levels of firmware so there has to be something different in the way they were setup.

 

This is the .05000 release for the 7970 if you need it again

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Frequent Member
Posts: 21
Registered: ‎11-07-2014

Re: Start cannot be accepted at this time please try again later

[ Edited ]

After various NVM resets we appear to have the devices stable on the latest spar.

We operate a No Clones policy.