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New Member
Posts: 2
Registered: ‎09-10-2016

Trouble with usb flash drive on workcentre 6027

I just got a workcentre 6027 and when ever I put in a usb drive it gives me the same error code, 016-930, i have tried several usb drives of various sizes and brands and i still get the same error message no matter what I do.  Hoping to get some help on this because other than this issue i really like the printer.

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Trouble with usb flash drive on workcentre 6027

It means a compatability issue, typically meaning either too large (I have no idea on the data handling ability of this device) or unsupported (NTFS)

 

Try a firmware update and see what happens.

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Joe.
Community Manager
Posts: 2,548
Registered: ‎07-21-2010

Re: Trouble with usb flash drive on workcentre 6027

Hi Quantumzepplin,

Thank you for using the Support Forum. please make sure you are using the USB port on the front of the machine to the left of the paper tray.  Also make sure you have the USB port enabled.

To Enable or Disable USB Port via Control Panel

  1. On the printer Control Panel, press the Machine Status button.
  2. Select [Tools] tab
  3. Select [Admin Settings]

Note: If prompted, Enter 4 digit PIN and select [OK]

  1. Select [USB settings]
  2. Select [Port Status] and Select [Enable] or [Disable]
  3. Select [OK]
  4. Press the Services Home button.

If this does not help please consider contacting your local support centre

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 2
Registered: ‎09-10-2016

Re: Trouble with usb flash drive on workcentre 6027

I tried these solutions and unfortunately neither worked I will try to get a different usb drive today to see if it works.  Are there and suggestions of USB drives to get that will work?

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Trouble with usb flash drive on workcentre 6027

Any brand, less than 16GB is suggested.

Do not Format it as NTFS (They are usually FAT32 already and should be left that way , otherwise Macs and Linux couldn't read them

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 1
Registered: ‎01-04-2017

Re: Trouble with usb flash drive on workcentre 6027

[ Edited ]

Hi, I had the same problem. I red the comments down here and thanxs go-d I succeded to solve mine.

hopefuly to solve yours and others, too.

I've got a standard SanCruzer 32GB

formatted it to FAT32 file system and now the WorkCentre 6027 recognizes the flash drive and let me print from it.

I must say that at the beggining I formatted the flash drive to FAT32 but it still didn't recognize the drive until I formatted the partition under it, too to FAT32 file system (before it was formatted as Exfat and didn't work).

 

 

New Member
Posts: 3
Registered: ‎10-19-2017

Re: Trouble with usb flash drive on workcentre 6027

I have the same problem.  USB drive will not let me scan a document or print one.  The port is enabled, so that's not the issue.  This is for the updated Xerox copier - not sure of the exact official name.  I've tried all the steps to resolve, but it is still not working.

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Trouble with usb flash drive on workcentre 6027

On the newer devices the USB port ahs 2 different enablements and scan to and print from are separately enabled too.

So I will need that model number because Connectkey/VersaLink and AltaLink differ in directions

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎10-19-2017

Re: Trouble with usb flash drive on workcentre 6027

The model # is Y4X828649.

Thanks.

Highlighted
Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: Trouble with usb flash drive on workcentre 6027

That is AltaLink

 

Go to EWS > Properties > Apps > Scan To USB and Print From > Print From USB and enable them both

 

Capture.JPG

 

Then go to Connectivity > Setup and make sure it is on Software Tools

 

2.JPG

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.