09-10-2016 10:57 PM
I just got a workcentre 6027 and when ever I put in a usb drive it gives me the same error code, 016-930, i have tried several usb drives of various sizes and brands and i still get the same error message no matter what I do. Hoping to get some help on this because other than this issue i really like the printer.
09-12-2016 01:36 PM
It means a compatability issue, typically meaning either too large (I have no idea on the data handling ability of this device) or unsupported (NTFS)
Try a firmware update and see what happens.
09-12-2016 01:40 PM
Thank you for using the Support Forum. please make sure you are using the USB port on the front of the machine to the left of the paper tray. Also make sure you have the USB port enabled.
To Enable or Disable USB Port via Control Panel
Note: If prompted, Enter 4 digit PIN and select [OK]
If this does not help please consider contacting your local support centre.
09-13-2016 05:11 PM
I tried these solutions and unfortunately neither worked I will try to get a different usb drive today to see if it works. Are there and suggestions of USB drives to get that will work?
09-13-2016 07:27 PM
Any brand, less than 16GB is suggested.
Do not Format it as NTFS (They are usually FAT32 already and should be left that way , otherwise Macs and Linux couldn't read them
01-04-2017 12:33 PM - last edited on 01-04-2017 12:49 PM by Joe053204-xrx
Hi, I had the same problem. I red the comments down here and thanxs go-d I succeded to solve mine.
hopefuly to solve yours and others, too.
I've got a standard SanCruzer 32GB
formatted it to FAT32 file system and now the WorkCentre 6027 recognizes the flash drive and let me print from it.
I must say that at the beggining I formatted the flash drive to FAT32 but it still didn't recognize the drive until I formatted the partition under it, too to FAT32 file system (before it was formatted as Exfat and didn't work).
11-13-2017 12:36 PM
I have the same problem. USB drive will not let me scan a document or print one. The port is enabled, so that's not the issue. This is for the updated Xerox copier - not sure of the exact official name. I've tried all the steps to resolve, but it is still not working.
11-13-2017 01:07 PM
On the newer devices the USB port ahs 2 different enablements and scan to and print from are separately enabled too.
So I will need that model number because Connectkey/VersaLink and AltaLink differ in directions
11-13-2017 05:11 PM
That is AltaLink
Go to EWS > Properties > Apps > Scan To USB and Print From > Print From USB and enable them both
Then go to Connectivity > Setup and make sure it is on Software Tools