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Cyprusg
Posts: 1
Registered: ‎03-07-2012

Unable to cancel fax jobs - 2500+ pages faxed to us

Hey everybody, we've got a Xerox 5225 printer and someone faxed us about 2500+ pages and I cannot for the life of me cancel the fax jobs.  There are 3 fax print jobs (650 pages) that are in "print wait" status and one job in Processing job status.  I can't delete any of them.  What happens is that because the fax is so big it will print out maybe 40 pages at a time, wait for 20 minutes or so and then print out another 40 pages.  I've tried everything I can think of to clear the queue. 

 

Here is what I've tried so far

1.) Delete the jobs individually, when I do that nothing happens

2.) Unplugging the power to the printer for a few minutes

3.) Unplugging the fax line

4.) Using the clear all button

5.) Cannot run anything in admin mode because it says "there is a job processing"

6.) Holding down the 6 key, energy saver button, and stop button when booting

 

I'm out of options, anyone have any ideas?

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Community Manager
CherylO-Xerox
Posts: 1,570
Registered: ‎07-21-2010

Re: Unable to cancel fax jobs - 2500+ pages faxed to us

Hi Cyprusg,

Thank you for using the Support Forum.  Please take a look at the support page for your machine and here is a solution that may help you.  If this does not help please contact your support. 

 

Thanks,
CherylO-Xerox
Community Manager

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