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Member
Posts: 15
Registered: ‎11-09-2016

VersaLink Fax Confirmation Sheet

Currently, when the Fax confirmation sheet is set to print it has the red Xerox logo in the corner and is charging as 1 color print. Is there an option to print this confirmation sheet as B&W with the currently software? Or is there an available update that will give this option? The machine is a C405, I'm not sure if there are options specific to the C405 or if the are the same throughout the VersaLink controllers.

Community Manager
Posts: 2,548
Registered: ‎07-21-2010

Re: VersaLink Fax Confirmation Sheet

Hi nrbristow,

Thank you for using the Support Forum. Please take a look at this forum post. The customer confirmed that at this time it is not possible to change the reports to print in black and white. Please consider contacting your support centre to request this feature be added in a future firmware update and for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: VersaLink Fax Confirmation Sheet

Hi nrbristow, try this

 

SPAR Release VersaLink C405 - PL2-U3

 

SFR: Eliminate thumbnail on the fax confirmation sheet

             The key codes below provide the ability to turn on/off the fax image that is printed on the fax confirmation sheet.

             The fax image is printed on the confirmation sheet by default. When the “Enablement Key” is applied, the faxed image will be suppressed.

             The “Disablement Key” will restore the default condition, displaying the fax image.

 

              SFR Key Special Instructions:

              Note: Key codes only apply to C405 MFP version

              To enable the ability to eliminate thumbnail images on the Fax confirmation report use code *3002333081

              To disable the ability to eliminate thumbnail images on the Fax confirmation report use code *3002333080

              1. On the device’s CWIS site select System-> Security->   Feature Enablement

              2. Enter correct enable/disable code (include the * character)

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Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Valued Advisor
Posts: 1,651
Registered: ‎10-11-2010

Re: VersaLink Fax Confirmation Sheet

hi

 

we have the same issue with our customers

 

i tried also that thumbnail code, but the logo is still printed in color

Highlighted
Member
Posts: 15
Registered: ‎11-09-2016

Re: VersaLink Fax Confirmation Sheet

Yes, unfortunately turning off the thumbnail doesn't change the fact that the Xerox logo in the top corner is Red. With or without the thumbnail, the sheet is still coming through as a Color print.

Valued Advisor
Posts: 1,651
Registered: ‎10-11-2010

Re: VersaLink Fax Confirmation Sheet

Joe, is there an update on this? is xerox creating  a spar for making black white setting for fax reports?

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: VersaLink Fax Confirmation Sheet

I have not heard anything, but I would not for a FER, which is what this would be, not a SPAR.

 

A SPAR could be done only if there was an option to print the report in BW and it did not work, and in this case, there is not one, so it isn't broken (SPAR) it is just an option people want to have (FER)

 

 

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Joe.
Member
Posts: 16
Registered: ‎10-02-2017

Re: VersaLink Fax Confirmation Sheet

Interesting)
New Member
Posts: 2
Registered: ‎11-01-2017

Re: VersaLink Fax Confirmation Sheet

Just wanted to report there is the same issue with the VersaLink C7020 and would like an option to set fax confirmation sheets to print in black and white instead of color.