08-28-2017 12:13 PM
Currently, when the Fax confirmation sheet is set to print it has the red Xerox logo in the corner and is charging as 1 color print. Is there an option to print this confirmation sheet as B&W with the currently software? Or is there an available update that will give this option? The machine is a C405, I'm not sure if there are options specific to the C405 or if the are the same throughout the VersaLink controllers.
08-30-2017 03:43 PM
Thank you for using the Support Forum. Please take a look at this forum post. The customer confirmed that at this time it is not possible to change the reports to print in black and white. Please consider contacting your support centre to request this feature be added in a future firmware update and for further assistance.
09-01-2017 03:54 PM
Hi nrbristow, try this
SFR: Eliminate thumbnail on the fax confirmation sheet
The key codes below provide the ability to turn on/off the fax image that is printed on the fax confirmation sheet.
The fax image is printed on the confirmation sheet by default. When the “Enablement Key” is applied, the faxed image will be suppressed.
The “Disablement Key” will restore the default condition, displaying the fax image.
SFR Key Special Instructions:
Note: Key codes only apply to C405 MFP version
To enable the ability to eliminate thumbnail images on the Fax confirmation report use code *3002333081
To disable the ability to eliminate thumbnail images on the Fax confirmation report use code *3002333080
1. On the device’s CWIS site select System-> Security-> Feature Enablement
2. Enter correct enable/disable code (include the * character)
09-05-2017 06:38 PM
Yes, unfortunately turning off the thumbnail doesn't change the fact that the Xerox logo in the top corner is Red. With or without the thumbnail, the sheet is still coming through as a Color print.
09-29-2017 01:13 PM
I have not heard anything, but I would not for a FER, which is what this would be, not a SPAR.
A SPAR could be done only if there was an option to print the report in BW and it did not work, and in this case, there is not one, so it isn't broken (SPAR) it is just an option people want to have (FER)
11-01-2017 12:47 PM
Just wanted to report there is the same issue with the VersaLink C7020 and would like an option to set fax confirmation sheets to print in black and white instead of color.
01-11-2018 01:23 PM - edited 01-11-2018 01:26 PM
there is a new SPAR firmware out, this fixes the black confirmation sheet issue
since its a SPAR release, this firmware is not found on the xerox.com site, an older version is only available
so call xerox and ask for this version : xx.21.51
release date = 10-01-18