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New Member
Posts: 6
Registered: ‎11-01-2016
Accepted Solution

WC 7210 SSL Issues for Centreware & Network Folder scan

As per title:

 

Client had issue accessing Centreware for configuring their Network Scan folder (err_ssl_bad_record_mac_alert). When called on site, I realised the SSL certificate (self-signed) for the 7120 had expired. Turning off SSL allowed me to access the Centreware app, but of course, I cannot configure SMB scanning without SSL turned on. 

 

The system is currently on firmware 71.23.53, with the current fw available from SPAR being 71.24.12. My question is whether the firmware is the cause of our SSL conundrum, or if it's deeper than that. 

 

On-site system being used to access CW is a Win10 Pro, using Chrome, FireFox, Edge and IE11 (because when you've exhausted all other possibilities, you get desperate).

 

Thanks in advance for any help.

Analyst Nation Moderator
Posts: 5,066
Registered: ‎11-25-2013

Re: WC 7210 SSL Issues for Centreware & Network Folder scan

Why not just create another self signed certificate and turn it back on?

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Joe.
New Member
Posts: 6
Registered: ‎11-01-2016

Re: WC 7210 SSL Issues for Centreware & Network Folder scan

Hey Joe,

 

This was done, but the CWUI still errors out with SSL turned on.

Analyst Nation Moderator
Posts: 5,066
Registered: ‎11-25-2013

Re: WC 7210 SSL Issues for Centreware & Network Folder scan

Did you remove and re-add the printer after making the changes to certs though? Otherwise it will still be caching the old data and giving false info.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 6
Registered: ‎11-01-2016

Re: WC 7210 SSL Issues for Centreware & Network Folder scan

Not required, as the SSL error only occurs when using the WebUI of Centreware - printer still accepts print and fax jobs with no issue from on-site systems with no issue.

 

When I am on-site with this client, I use my own laptop to access their network and CW. I cleared cookies when I recreated the self-signed SSL Cert, but again, to no effect.

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New Member
Posts: 6
Registered: ‎11-01-2016

Re: WC 7210 SSL Issues for Centreware & Network Folder scan

Issue resolved: required update to firmware version 71.24.12