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New Member
Posts: 5
Registered: ‎12-21-2011

WC3220 MFC scan to any thing like a pdf no longer works

We have SEVERAL Xerox printers in our office, but the most often used are usually one of our five WC3220 MFC units, since these are the only units we own that can (or at least ONCE upon a time, did...) 'scan-to-PC' where we could then choose an option to save the scanned image as a 'pdf'' document...

However, ever since we've had to 'migrate' to Windows 10 (from a mixture of Win7 and Win 8 systems) one-by-one, certain PCs could no longer scan to a network connected PC and have a pdf 'reader' application automatically open and display the document...

We have a mixture of 'reader' software installed on many of the PCs, such as Adobe Acrobat 11, Adobe Acrobat DC, or things like Nuance PDF Pro Office, etc., but it didn't really matter which PC was running which software - it usually 'just worked'...   That is,  until about two weeks ago, I'd guess.  At any given time, any of the chosen applications COULD work, but as I mentioned, this has continued to 'fall away', until finally now our very last PC has now lost the ability to scan-to-PC and have a pdf software automatically open and display the scanned document.  That's not to say 'scan-to-PC' does not work at all... We CAN scan to MS Word, and it will automatically open Word, (where we can then "save as..." a PDF document), but why has it suddenly changed AWAY from anything related to a PDF software like Adobe Acrobat or practically anything else..?

I've tried just about everything I can think of, like removing and re-installing any of these PDF reader applications, or removing and re-installing the WC3220 software (which, BTW,  I had to download directly from Xerox since the CD disks that came with any of these AIO units apparently won't install under Windows 10, now, so NOW we no longer have access to software applications like Omnipage, PaperPort, etc.), 

But I'm at my 'wit's end' trying to get any of this to work again...  No matter what I try, no one can scan to a network connected PC and have a 'PDF reader' app automtically open...

I guess I should also note that when I check the 'task manager' in any given PC when we've tried to scan to a PDF app, it would APPEAR that the app IS running (IE: Adobe Reader, etc.), but it just does not appear on the screen.  If it is of any 'clue', when I then try to open another PDF without 'ending task' on the running reader software, the PDF I'd just tried to  open ALSO will not appear.  IF, on the other hand, I DO 'end task' on the app (like Adobe Reader) it opens as expected...  (say what..??!?!)

GAH!  I'm ripping what's left of all my hair out..!!  

But I sure wish we could've just stayed with Windows 7... Windows 10 is seemingly full of such 'issues'... but this one is driving me nuts.

Analyst Nation Moderator
Posts: 5,461
Registered: ‎11-25-2013

Re: WC3220 MFC scan to any thing like a pdf no longer works

So if you have Nuance software does Image retriever notify you that the scan is completed?

In Windows 10, what is the default app for opening PDF? You can check by using Default Apps in Windows 10, if you just blindly updated to Windows 10 and chose to Use Express Settings then all your defaults would have been replaced with the MS supported way. And in this case, pdf would be opening in Microsoft Edge which won't work.

Capture.GIF

 

Here is the lowest versions Nuance supports for Windows 10 and pdf.

 

Have you used Nuance's forum? Since your issue is their software they would likely be better equipped to handle the issue. I know they don't officially support Windows 8.1 or higher last I checked, but you used to be able to just install their stuff in Compatability Mode = Windows 7

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Joe.
New Member
Posts: 4
Registered: ‎08-21-2017

Re: WC3220 MFC scan to any thing like a pdf no longer works

i have the same problem

only show me folder and not shown me the pdf 

I have windows 10 x64 

 and I use xerox work-center  5775  i need to download Version: 061.132.224.18400 but i can't find it on xerox drivers

 i wish to help me 

 

 

thank you 

Analyst Nation Moderator
Posts: 5,461
Registered: ‎11-25-2013

Re: WC3220 MFC scan to any thing like a pdf no longer works

You are asking for a Firmware that is 3 years old, won't work in Windows 10 for scan and is 10 releases behind the latest, you would need to call Xerox and have a technician dispatched to load it and source it (Xerox does not keep a public archive of firmware that was replaced for faults)

 

The latest version for your 57XX device is 061.132.227.07000 but due to Xerox.com being down still, it can't be obtained right now.

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Joe.
New Member
Posts: 4
Registered: ‎08-21-2017

Re: WC3220 MFC scan to any thing like a pdf no longer works

  can  old firmware effected  to deny create pdf?

because i have two printers xerox 5775 but not same firmware but the same configuration scan 

Analyst Nation Moderator
Posts: 5,461
Registered: ‎11-25-2013

Re: WC3220 MFC scan to any thing like a pdf no longer works

It isn't the pdf that is at issue, it is the compatability of firmware vs SMB version.

If you don't want to simply do the update and see if it fixes it , then your only option is to simply switch to FTP.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎08-21-2017

the template update process failed

93e155ee-751b-4315-b0b0-c90ea13fa36a.jpggood day i need your support for that case