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New Member
Posts: 5
Registered: ‎04-25-2017
Accepted Solution

WC7970 Scanning to email setup not working - need help

[ Edited ]

Hi,

I am trying to setup the WC 7970 printer to scan to email, but I am getting no where.  On the printer display I don't see the Scan to email option. 

- I configured configured the LDAP and it is working fine.

- I configured SMTP and successfully sent a test email to myself.

Now what do I need to do next?  I looked throught the printer settings, but I don't see anywhere to setup so the printer would pull up the email address and scan to email.  How/where do I set so the printer would use LDAP to pull the email addresses?

Again, I am new to this.  I need your help.

Thank you.

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: WC7970 Scanning to email setup not working - need help

The only way Scan to Email (Email) isn't on the printer control panel is if someone intentionally removed it from the Panel.

So the email instructions don't bother to mention adding it (It's already there)

 

So if someone hid yours on you, go to CWIS > Properties > Services > Display > Show/Hide and check the box for it again.

 

Capture.GIF

 

Once Email is back on the device LDAP will be in it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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New Member
Posts: 5
Registered: ‎04-25-2017

Re: WC7970 Scanning to email setup not working - need help

Thank you. It worked.