11-15-2016 11:38 AM
We have a WC 3325 used with 2 Windows 10 64bit computers.
We used Easy Printer Manager on both of them to set scanning option but on one of them when I try to browse a folder (click on 3 dots button) for Scan to Pc it says "Unable to load config data". What does it mean?
Solved! Go to Solution.
11-15-2016 01:23 PM
Either the software is not correctly installed or there is some sort of credentials or firewall issue.
I tested on Windows 10 Enterprise as well as Windows 10 Anniversary and neither has the issue you are seeing.
I installed the version for Windows 7 x64, I did not bother to use Windows compatibility mode or any customization.
11-21-2016 07:33 AM
We tried to create a new user account with administrative privileges and from that account it works.
Now the question is: as we don't want to transfer all settings and documents to the new user account, how can we fix the "old" user account in order to use Easy Printer manager properly?
11-21-2016 01:02 PM
Likely that the old account is local and the new one is cloud, either way you need to Verify the user, and then compare settings in the Windows Control Panel > Users.
You may be able to run the program as the new user from within the old user. To do this , hold the Shift key down and right click the programs shortcut, you will get an option for Run as a different User assuming the user in question has the rights.