Showing results for 
Search instead for 
Do you mean 
Reply
Frequent Member
Posts: 75
Registered: ‎01-17-2012
Accepted Solution

WorkCentre 3325 scan to PC configuration problem

Hi!

 

We have a WC 3325 used with 2 Windows 10 64bit computers.

We used Easy Printer Manager on both of them to set scanning option but on one of them when I try to browse a folder (click on 3 dots button) for Scan to Pc it says "Unable to load config data". What does it mean?3325 scan to pc alert

Thank you

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: WorkCentre 3325 scan to PC configuration problem

Either the software is not correctly installed or there is some sort of credentials or firewall issue.

I tested on Windows 10 Enterprise as well as Windows 10 Anniversary and neither has the issue you are seeing.

I installed the version for Windows 7 x64, I did not bother to use Windows compatibility mode or any customization.

1.GIF

 

2.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Frequent Member
Posts: 75
Registered: ‎01-17-2012

Re: WorkCentre 3325 scan to PC configuration problem

Hi Joe,

 

thank you!

We tried to create a new user account with administrative privileges and from that account it works.

Now the question is: as we don't want to transfer all settings and documents to the new user account, how can we fix the "old" user account in order to use Easy Printer manager properly?

 

Thank you

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: WorkCentre 3325 scan to PC configuration problem

Likely that the old account is local and the new one is cloud, either way you need to Verify the user, and then compare settings in the Windows Control Panel > Users.

 

You may be able to run the program as the new user from within the old user. To do this , hold the Shift key down and right click the programs shortcut, you will get an option for Run as a different User assuming the user in question has the rights.

 

run as.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
Frequent Member
Posts: 75
Registered: ‎01-17-2012

Re: WorkCentre 3325 scan to PC configuration problem

Hi Joe,

 

I didn't remember this solution, thank you!