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New Member
Posts: 2
Registered: ‎03-17-2017

WorkCentre 6515 scan, fax doesn't work

 

Windows 10 computer

 

New Workcentre 6515 as of two weeks ago.  Install default software. 

 

Printer part works.  Scan doesn't.  Windows does not like the TWAIN driver.  Forced to use WIA.  Trying to use Adobe Acrobate to scan as the application to scan into.  It hangs with the TWAIN driver.  WIA driver will ONLY accept ONE sheet to scan from either the flatbed or the sheet feeder.  Any ideas on how to fix this?

 

Second issue.

 

Part of the fix is to update the driver to V4.  So when you do this, the Xerox Print Experience app crashes and shows nothing.  You LOSE functionality to fax from the desktop through the printer and the driver functions like a degraded driver using older-looking interface.  And this is a new driver???  I am baffled. 

 

Open to any ideas.  I really need the scanner to work with multiple documents or will be switching to Fujitsu very soon.  Missing my HP but there was no WIn10 driver for an older printer.

 

REALLY BEGINNING TO LOSS PATIENTS ON THIS PRINTER. 

Community Manager
Posts: 2,525
Registered: ‎07-21-2010

Re: WorkCentre 6515 scan, fax doesn't work

Hi Dennis529,

Thank you for using the Support Forum. Please make sure you have followed all the steps in the instructions for scanning to an application. For the second issue make sure you have the most updated firmware and driver. If the machine continues to have issues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
Posts: 2
Registered: ‎03-17-2017

Re: WorkCentre 6515 scan, fax doesn't work

This does not answer or address the problem.