03-17-2017 03:58 PM
Windows 10 computer
New Workcentre 6515 as of two weeks ago. Install default software.
Printer part works. Scan doesn't. Windows does not like the TWAIN driver. Forced to use WIA. Trying to use Adobe Acrobate to scan as the application to scan into. It hangs with the TWAIN driver. WIA driver will ONLY accept ONE sheet to scan from either the flatbed or the sheet feeder. Any ideas on how to fix this?
Part of the fix is to update the driver to V4. So when you do this, the Xerox Print Experience app crashes and shows nothing. You LOSE functionality to fax from the desktop through the printer and the driver functions like a degraded driver using older-looking interface. And this is a new driver??? I am baffled.
Open to any ideas. I really need the scanner to work with multiple documents or will be switching to Fujitsu very soon. Missing my HP but there was no WIn10 driver for an older printer.
REALLY BEGINNING TO LOSS PATIENTS ON THIS PRINTER.
03-20-2017 04:38 PM
Thank you for using the Support Forum. Please make sure you have followed all the steps in the instructions for scanning to an application. For the second issue make sure you have the most updated firmware and driver. If the machine continues to have issues please consider contacting your support centre for further assistance.