Showing results for 
Search instead for 
Do you mean 
Reply
Member
kaika313
Posts: 29
Registered: ‎01-17-2012

WorkCentre 6605 Error Code 035-718

Hi,

we just tried a new WorkCentre 6605. Everything's ok with the exception of fax.

It currently works, but it always gives error 035-718 Timeout T1 as it's receiving a fax and we have always to cancel the "receiving fax". We printed Fax Activity Report and it seems that every second it receives pulses from line.

Support callcenter tells us that we have to cycle power on machine... We made it many times with no result. We also have upgraded with latest firmware. What we would like to know is where the problem really come from, if it's the WorkCentre itself and some settings that we can adjust.

 

Thank you

 

Regards

 

Karina

Please use plain text.
Agency Analyst
MikeAXEY2C-AA
Posts: 53
Registered: ‎02-26-2013

Re: WorkCentre 6605 Error Code 035-718

[ Edited ]
 
Please use plain text.
Member
kaika313
Posts: 29
Registered: ‎01-17-2012

Re: WorkCentre 6605 Error Code 035-718

Hi,

thank you for your reply. Yes, we unplugged power cable for minutes but whwen we plugged it in again and turned on the machine after a few minutes error code appears...

 

Thank you

 

Regards

 

Karina

Please use plain text.
Xerox Employee
SethM-Xerox
Posts: 14
Registered: ‎10-25-2010

Re: WorkCentre 6605 Error Code 035-718

Maybe try checking that all the fax settings are setup correctly.  Is there an answering machine in line with the 6605?  That can really disrupt receiving a fax.

 

To step through all the fax settings, go to the documention page for the 6605: http://www.support.xerox.com/support/workcentre-6605/documentation/enus.html

 

Download the WorkCentre 6605 User Guide and navigate to "Configuring Fax Defaults and Settings" on page 70 of the pdf.  There could be the slightest setting that is causing the error code.

 

Regards,

Seth

Please use plain text.