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Valued Member
Posts: 87
Registered: ‎01-17-2012
Accepted Solution

WorkCentre 7835 - fax confirmation report language

Hi,

 

is it possible to change FAX confirmation report language on a WorkCentre 7835?

A tecnician had to reload the whole software and after that we upgraded it to the latest firmware available.

The problem is that the machine prints FAX confirmation report in english instead of the current ui language.

Is this a known issue? Is it possible to change it?

 

Thank you

 

Karina

Analyst Nation Moderator
Posts: 6,005
Registered: ‎11-25-2013

Re: WorkCentre 7835 - fax confirmation report language

[ Edited ]

The UI language is the only thing you can change at the device.

 

The internal Webpage (CWIS) and every report (Fax confirm, print banner, error sheets, Configuration report) use the System language, which is set via an NVM, so a tech needs to do it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Analyst Nation Moderator
Posts: 6,005
Registered: ‎11-25-2013

Re: WorkCentre 7835 - fax confirmation report language

[ Edited ]

I retracted my previous statement, it was incorrect. (But left it as a reminder of the time I was wrong on the internet)

I don't know the answer to your question though, so it is probably still a service tech matter with NVM settings if it is indeed just on fax reports.

 

If you select the physical button that says Language to the right of the touch screen, it will do as stated above...

But...

 

<login to the copier as admin> and go to Machine Status > Tools > Device Settings > General > Language / Keyboard Selection and change it there, even though it is the identical screen, it will apply to everything system wide except the built in webpage.

 

But if yours is all in one language including the configuration report, yet the fax confirm is in another, then it would be a tech because something is broken

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Valued Member
Posts: 87
Registered: ‎01-17-2012

Re: WorkCentre 7835 - fax confirmation report language

Hello Joe,

 

I tried your suggestion but it didn't work!

At this point we will call Xerox and ask if a technician would come and try to fix this...

 

Thank you

 

Karina

Highlighted
Valued Advisor
Posts: 1,689
Registered: ‎10-11-2010

Re: WorkCentre 7835 - fax confirmation report language

normally if you change the machine language , fax reports are also printed in that language

although there seems to be a bug pressent, that doesnt change the NVM value

 

it can be fixed by changing the NVM manually : 

 

NVM Location 200-044


Set 200-044 to:

0 = FrenchCanadian

1 = English

2 = Danish

3 = Swedish
4 = InternationalSpanish

5 = German

6 = Italian

7 = USEnglish

8 = Dutch

9 = Portuguese

10 = Norwegian

11 = Finnish

12 = French

13 = Brazilian

14 = Greek

15 = Czech

16 = Polish

17 = Hungarian,
18 = Romanian

19 = Turkish

20 = Russian

21 = SimplifiedChinese,
22 = TraditonalChinese

23 = Korean

24 = Japanese

25 = Catalan

 

 

Valued Member
Posts: 87
Registered: ‎01-17-2012

Re: WorkCentre 7835 - fax confirmation report language

Hello Fabio,

 

thank you, it worked!