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New Member
Posts: 1
Registered: ‎10-30-2017
Accepted Solution

WorkCentre 7855 - Can't scan to email

Hi,

 

I have a WorkCentre 7855 and suddenly I cannot scan to email these past few days.  

 

The error message I get on the printout is "Job Status: FAILED The job exceeds the maximum size or fragment limits set by the System Administrator"

Thank you for your help,

 

Analyst Nation Moderator
Posts: 5,229
Registered: ‎11-25-2013

Re: WorkCentre 7855 - Can't scan to email

So it isn't that it can't email, the issue is that the email you are sending is very large (High-res, too many pages, etc etc.)

 

By default the machine will only send a 10MB file, that can be changed to 20MB, it won't do larger than that. So set it to 20MB, and failing that, scan to a USB stick or network share and take the file to a PC and send from there if need be.

 

CWIS > Properties > Connectivity > Setup > SMTP (Email) > Edit

 

1.JPG

 

Then max out the File size box

 

2.JPG

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Joe.