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New Member
SueSweet
Posts: 7
Registered: ‎01-18-2012
Accepted Solution

WorkCentre Pro 123 and Windows 7

After a couple of frustrating days, I am finally able to print from my desktop to to the networked WorkCentre Pro 123.  Now I need to be able to fax also.  I remember when I set up the old computer (Win 2000) I had to down load drivers directly onto my computer and set the print preferences to fax.  Each time I wanted to fax, I chose the setup with fax preferences and it opened the fax interface.   What drivers do I need to make this happen on my new machine running Win 7?

 

Thanks,

 

Sue

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Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: WorkCentre Pro 123 and Windows 7

try pcl6 or ps, be sure to also enable the option fax in the configuration tab of the driver
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New Member
SueSweet
Posts: 7
Registered: ‎01-18-2012

Re: WorkCentre Pro 123 and Windows 7

I must be doing something wrong.  I installed the drivers as a local printer on standard TC/IP port and am able to print from my desktop.  When I opened the print preferences, the only option was to print.  I don't see an option to fax.

 

Thanks,

 

Sue

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Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: WorkCentre Pro 123 and Windows 7

can you provide us some screenshots of your driver configuration?
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Agency Analyst
JordanAXEUQE-AA
Posts: 421
Registered: ‎10-21-2010

Re: WorkCentre Pro 123 and Windows 7

I recreated your issue with the Windows Vista x64 driver - you can use the Windows Vista Drive for 7.

Also - the Global Driver does not support the 128 as I also tested that.

Fabio,
What do you think the next steps could be?
Thank you,
Jordan R.
Xerox Agency Analyst

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Advisor
Fabio
Posts: 1,340
Registered: ‎10-11-2010

Re: WorkCentre Pro 123 and Windows 7

i have it running here with the global driver under windows 7 , no problems at all...

but you need to configure the driver in another mode , for example the xerox 5225

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New Member
SueSweet
Posts: 7
Registered: ‎01-18-2012

Re: WorkCentre Pro 123 and Windows 7

Finally able to get back to this.  Could you please walk me through the steps.  When I try to install the drivers, I don't get an option for the fax, only for printing.  Right now I have this file saved to my desktop.    GPD_PCL6_x64_Driver.inf  

Is this the right driver file that I need?  I need to connect through a TC/IP port and have the ip address for the workcentre, correct?

 

Although the IT consultant set this up 5 years ago, he says he doesn't know how now. 

 

Thank you so much for help!!!

 

Sue

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Agency Analyst
JordanAXEUQE-AA
Posts: 421
Registered: ‎10-21-2010

Re: WorkCentre Pro 123 and Windows 7

SueSweet,

 

Here are the direction to change the make the printer driver function in the way you need it to. Please follow them and if you have any problems or questions let us know.

 

  1. Right Click on the printer and select PRINTER PROPERTIES
  2. Click on the OPTIONS tab
  3. Under Device Options you will see CONFIGURATION; select the drop-down menu and find the XEROX WORKCENTRE 5225

You should then see FAX options under the Job Type under the Properties when you select the printer from your application. 

Thank you,
Jordan R.
Xerox Agency Analyst

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Agency Analyst
JordanAXEUQE-AA
Posts: 421
Registered: ‎10-21-2010

Re: WorkCentre Pro 123 and Windows 7

Also,

 

You will download the Xerox GPD from http://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=win7x... (MAKE SURE YOU SELECT THE CORRECT OS).

 

Here are some directions you can follow to install the driver - remember that you WILL NOT be using the Xerox 128 driver; just the direction to install the GPD which you will/have download.

Thank you,
Jordan R.
Xerox Agency Analyst

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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New Member
SueSweet
Posts: 7
Registered: ‎01-18-2012

Re: WorkCentre Pro 123 and Windows 7

jroth and Fabio,

 

SUCCESS!!!  It took a couple of tries and some random clicking, but the fax is installed and working  :smileyhappy:

 

I installed it twice and still didn't see the fax option and after some random clicking, found a setting in the Installable Options for the LAN Fax.  As soon as I chose installed, everything fell into place and I am now able to fax.

 

Thank you so much for your time spent on this even when I didn't get back to you with the request for the screenshots. 

 

I :heart: support forums, you get the best help there is!

 

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