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New Member
Posts: 4
Registered: ‎12-11-2011

Workcentre 6027 scan to PC not working

Hello,

 

I have a 6027 connected to a PC via USB and when trying to Scan to PC it indicates Processing and eventually times out.  It never actually does a scan.  No other error messages.

 

I used Express Scan Manager to send the scan to the c:\users\username\documents\scan folder.  The security on the folder gives Everyone full access.

 

I am running Windows 10

Firmware 01.05.07.30.3836

 

Nothing in the Error history report.

Job report indicates the scan completed.

 

Anybody have any suggestions?

 

Thanks,

 

Larry

Community Manager
Posts: 2,526
Registered: ‎07-21-2010

Re: Workcentre 6027 scan to PC not working

Hi laltobelli,

Thank you for using the Support Forum. Please take a look at the solutions for scanning to a folder using USB.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

New Member
Posts: 6
Registered: ‎05-10-2016

Re: Workcentre 6027 scan to PC not working

[ Edited ]

I have the same problem. PaperPort can scan fine, everything in windows sees the scanner. Some service or something is not running correctly on the windows computer, but I don't know what. Restarting always fixes the problem, but listen - Xerox - I can't restart my computer everytime I need to scan something because your crappy service keeps dying!

 

What's going on?

 

Windows 7 PC here... Anyone know what service it's supposed to be?

New Member
Posts: 1
Registered: ‎10-28-2016

Re: Workcentre 6027 scan to PC not working

Me three.  I just got this printer two months ago and have been using it from time to time.  Scan to computer worked fine at first and suddenly last week it stopped working, giving me a "scanner timeout error, job cancelled" message.  I'd really like a fix for this because scanning to usb is not going to work.

New Member
Posts: 6
Registered: ‎05-10-2016

Re: Workcentre 6027 scan to PC not working

Yeah the last software package for WIndows is from Feburary 2016, nearly a year now.

 

Anyone from Xerox? It's pretty annoying. I pay a premium price for a Xerox, but my Samsung C460FW that sells for about $100 used never had any issues - including this. Oh and BTW the Samsung WILL LET YOU PRINT even when it thinks its out of toner just by pressing OK to the warning. I probably get 100-200 more pages out of it.

 

Last software package I found:

 

http://www.support.xerox.com/support/workcentre-6027/downloads/enus.html?operatingSystem=win7x64

New Member
Posts: 1
Registered: ‎04-25-2017

Re: Workcentre 6027 scan to PC not working

Hello,

 

I also have a 6027 connected to a Mac via USB and I try to "Scan to PC" it displays it is "Processing" it and afetr few seconds I get a "time out error". 

 

This feature used to work without a problem until few months ago.

 

I am running on macOS Sierra 10.12.4

and got the latest driver + firmware installed on my mac and printer / scanner

 

Assistance is appreciated

 

Thanks in advance

 

Alonso

New Member
Posts: 2
Registered: ‎05-20-2017

Re: Workcentre 6027 scan to PC not working

The Xerox response was not helpful, I still don't know what to do.

 

I searched Xerox Support and Download for the Xerox Express Scan Manager (which I have on another PC). I then download to the new PC (Windows 10) I am using but when I download the files as instructed there are no "Install" or "Exe" files so I don't know what to do.  

 

Xerox, please provide a link to the files for the Express Scan Manager and tell how to really get it installed and working.  I can print, but not scan to the computer via the USB connection.

New Member
Posts: 2
Registered: ‎05-20-2017

Re: Workcentre 6027 scan to PC not working

The Xerox response was not helpful, I still don't know what to do.

 

I searched Xerox Support and Download for the Xerox Express Scan Manager (which I have on another PC). I then download to the new PC (Windows 10) I am using but when I download the files as instructed there are no "Install" or "Exe" files so I don't know what to do.  

 

Xerox, please provide a link to the files for the Express Scan Manager and tell how to really get it installed and working.  I can print, but not scan to the computer via the USB connection.

New Member
Posts: 1
Registered: ‎07-28-2017

Re: Workcentre 6027 scan to PC not working

In case it helps anyone, the fix I found for this when the scan to PC isn't working, is I go to the start menu, devices and printers, and double click the Xerox 6027 printer to get the properties window to come up.  This usually kicks it into gear for me and it starts scanning to PC.  It saves me from having to restart the computer.

 

Chad

New Member
Posts: 1
Registered: ‎08-19-2017

Re: Workcentre 6027 scan to PC not working

I just manage to solve it.
Go to control panel -> Printer & Scanner -> choose Fuji Printer -> Manage -> Choose scanner from list -> it will prompt open scanner or something -> then choose install microsoft scanner. Once installed, it will works either scan from PC or from printer itself.
It works for me