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New Member
Posts: 1
Registered: ‎03-23-2017

Workcentre 7435 error 017-714 scan to email Office365

Hello,

 

Getting SSL error above when trying to scan using STARTTLS to Office 365.  Guessing this requires a firmware update, but the one available for download looks too old to be helpful.

 

Any assistance appreciated!

 

josh

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Workcentre 7435 error 017-714 scan to email Office365

Yes, that error comes because you don't have a firmware that supports SHA-2. You would get the identical error on Gmail and Yahoo as well.

 

I believe this was added in firmware 75.14.93, and if that is the case, simply updating yours will resolve the issue and no data loss should occur

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 1
Registered: ‎03-30-2017

Re: Workcentre 7435 error 017-714 scan to email Office365

Hello 

I have a workcentre 7425 

And i have the same problem.

 

The firmware are 75.14.23

 

But i still have the error (017-714) smtp over ssl failed

 

Can any one help me.

 

Thanks

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Workcentre 7435 error 017-714 scan to email Office365

Call Xerox and provide a Wireshark trace of the scan so they can diagnose the failure.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.