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Frequent Member
Posts: 27
Registered: ‎09-24-2011

Xerox 550: Can't Scan to Folder

We make copies of certain physical documents on a regular basis. We'd like to save them for printing later so that don't have to be scanned each time. I understand this is called "scan to folder." According to the 550 manual there should be a "scan to folder" icon on the main screen, but I don't see it and can't find it under the six major icons. What am I doing wrong?

 

The message on the attached image that says "Communication error with Xerox ..." has been there for as long as I can remember. Is that the problem? We use the 550 primarily as a printer and it works fine for that purpose.

 

IMG_0273.JPG

Analyst Nation Moderator
Posts: 6,106
Registered: ‎11-25-2013

Re: Xerox 550: Can't Scan to Folder

Login as admin and go to Machine Status > Tools > System Settings > Common Service Settings > Screen / Button Settings > Services Home > Change Settings

Pick an unused slot and select Change > Store to Folder > Save > Admin > Log out

 

You will now have the option on the home screen

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Frequent Member
Posts: 27
Registered: ‎09-24-2011

Re: Xerox 550: Can't Scan to Folder

Thanks for the clear instructions, but...... when I got to "pick an unused slot," I didn't see one. There were 5 and something was in all of them:

 

IMG_0274.JPG

 

So I thought the idea might be to replace one of the 5. So I selected "Media Print - Text" and hit change. Then this screen came up and Scan to Folder isn't an option. Everything on the subsequent pages are "Custom Service."

 

IMG_0275.JPG

Analyst Nation Moderator
Posts: 6,106
Registered: ‎11-25-2013

Re: Xerox 550: Can't Scan to Folder

1. Try choosing Add

2. Store to folder is on page 1 of 13, not page 2 of 13 .

 

If it isn't on page 1, it would mean you need to create a folder to use first. Machine status > Tools > Setup & Calibration > Setup > Create Folder

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.