03-26-2018 01:50 PM
has been a disaster from launch.
If you scan a document to PDF to a USB drive with the option to recognize text (OCR) using the ADF in portrait, and then try to print it from USB, it will preview in portrait and then will print 90 degrees rotated - in Landscape. Still true on March 25, 2018.
I received a file from a company. Placed it on my USB drive. Previewed it. It preview in portrait. Printed it. You guess it. It printed in Landscape.
I can't make them print properly, The documents print fine behind the counter and at home.
I contacted Staples corporate and was contacted by Staples store manager. I then stopped and I worked with another manager and verified the problem exists. I followed up and he says, all I con do is report it. I asked how long before it; fixed - The reply was months.
I did email a random person at Xerox - no reply.
Is stuff that works going the way of the dinasour?
You should not get awards for stuff that doesn't work.
I'll make a few more noteworthy comments:
* During the product launch, the non-working options should have been greyed when they are out of service e.g. the FAX box etc.
* It was fun watching people try to hit the cube (fax, email,scan) etc. like playing a video game. It's better now.
* The HMI still needs some help.
It's nearly impossibe to get someone behind the counter at Staples to scan somthing to PDF so that the text is searchable.
I'm glad I'm no longer in a position of selecting copying products for a University.
03-26-2018 02:30 PM
The scans with the ADF were at 600 dpi and both "auto selecting" and selecting the actual paper size gives the same results.
Other things that will conceiveably screw up the machine. You get options of Abort and Logoff; or the option Cancel is visible, but "the operation cannot be cancelled" when you touch Cancel or it just won't work and timeout.
Not scanning in 600 dpi when scanning to PDF. OCR should automatically select 600 dpi.
You can really confuse it by flipping the dimensions of the Aux paper tray. Put 11 where the 8.5 is and 8,5 where the 11 is.
I didn't play much with this.
A graduate student finished programming his thesis which was a device driver for a 1980's computer, He said, see if you can crash it. I typed 3 characters on a logged out terminal and took down up to 32 users. I knew it would be a special case. It caused the character position on the screen to go negative.
03-26-2018 02:59 PM
Are these issue only with the machines modified with the staples interface (the tablet UI) or have you replicated it on a non-Staples Xerox machine (Any Connectkey device) because it does not appear to do that on any of the Xerox devices I have here when Scan2USB > Searchable > Print From USB
As for emailing a person at Random, I would not expect a response, you would need to contact someone at least in the support lines.
Technically speaking, to get an issue fixed, you would need to call Xerox with the serial number of the printer in question. I know the firmware on the Xerox/Staples devices is not the same as the ones on the Xerox supplied devices, same machine, but different development teams, different support teams too, so if my team for instance fixed the issue you are speaking of on the 7855, that does not mean the Xerox/Staples device would get the fix applied to its firmware unless they (Staples support) requested it to.
03-26-2018 06:09 PM
As far as I know it's just the Android stuff. I actually have a copy of a config page. It is a Xerox Workcenter 7845 with system software 073.040.197.28500 Updated on Dec 28, 2017. It's not machine specific. "Print from USB" is Disabled in the printer which means it's Android's responsibility.
It's definately not my responsibility to fix it, but it's the operation I do most often at Staples. I have two files, but can;t post them publicly which will preview correctly and print rotated. One was not created at Staples. The documents open corectly in Acrobat and readers I have used. They PREVIEW properly on the Staples 7845.
I'm just hoping that someone involved with the project could do the test you just did.
It's very frustrating for me.
03-26-2018 06:45 PM
Xerox stores have maintenance agreements with Xerox, you can call when you are onsite and speak to the 2nd level team, they can get it fixed.
There are no reported issues in the levels after that firmware (There are only 3, but I tested on 2 that were newer and did not have the issue), at least reported that I could find.
I don't have a Staples configured device with the tablet, we used to, but it was taken away to be used by another team :-(
I wish I did though, I thought the tablet was only an interface, As far as I know it should not change how scan happens, but since I can't replicate the issue it must in some way.
I just did a scan to USB, then immediately printed from the USB stick at the device and it printed fine, then opened it in Acrobat Reader DC and 8 and it printed fine using the Xerox Global Print driver PS and PCL versions, as well as the Native PS driver and the Microsoft Class Driver (For Windows 10)
All of them worked flawlessly.
Sorry I can't help, I wish I could replicate the issue, at least then I could have escalated the issue internally (That is not nearly as fast as doing it from a phone call, They take issues from customer locations much faster than those that originate internally)
I will keep digging when able and see if maybe they get stored in a mailbox/folder on the printer itself, if I could replicate that then I could probably break it in such a way as to replicate the whole issue.
Which is much more fun than doing the simple stuff.
03-27-2018 12:21 AM
How close is the nearest Staples?
I appreaciate you trying. One of the store managers witnessed it. They need to go throgh channels too.n Scannning to PDF is not the norm. It's so un-norm that they don't know how to do it behind the counter. Previewing correctly and printing wrong is totally weird. I received a file from someone that also printed in the wrong orientation, but previewed correctly. I belive, if you don't do OCR, it works fine. I was able to scan/OCR at home at one time. I did do it myself at a Fedex location.
03-27-2018 12:09 PM
I'm in Canada, we have Staples here, but those machines are in the USA only as far as I know.