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New Member
Posts: 7
Registered: ‎05-19-2017

Xerox WorkCentre 7775: Bypass Tray Doesn't Detect Paper Size Correctly

I'm trying to fix an issue where the Bypass tray (Tray 5), doesn't correctly identify the paper inserted.  If I load a ream of 8.5 x 11 card stock and attempt to make a copy from the Control Panel, the panel identifies the paper as an odd size - something like 8.9 x 10.3.  And I can't manually adjust the paper dimensions up or down enough at the screen.    The allowable adjustment limits were set pretty high in Admin mode for Tray 5, but don't remember the exact values.    If I keep moving the guides and get them to read 8.5 x 11 on the Control panel, the actual guides are farther apart than 8.5".  Anyone have any ideas on a fix?  Thanks in advance.

Analyst Nation Moderator
Posts: 5,614
Registered: ‎11-25-2013

Re: Xerox WorkCentre 7775: Bypass Tray Doesn't Detect Paper Size Correctly

Usually it is a slipped gear/cable, and you would need a service manual to tear it down and start making changes to the setup.

 

Usually easier to place a service call and just hit Change Settings on-screen and set the right size manually until resolved.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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New Member
Posts: 7
Registered: ‎05-19-2017

Re: Xerox WorkCentre 7775: Bypass Tray Doesn't Detect Paper Size Correctly

Thanks for the info, Joe, the explanation certainly sounds reasonable.  I'll have to search for a service manual and see if I can figure it out.

 

Not sure I understand your 2nd sentence.  The machine isn't tied to a service contract if that's what you mean.  I have Admin control, but am unable to manually set the correct paper size.

 

Occasional Advisor
Posts: 317
Registered: ‎02-13-2013

Re: Xerox WorkCentre 7775: Bypass Tray Doesn't Detect Paper Size Correctly

Probably jumped a tooth on the circular gear inside.